hub
01 · Grow
Referral
Keep source, prospect, and next action together.
The operating system for modern home care
Run your entire agency from one connected platform.
GentlePathCloud connects growth, intake, care, caregivers, authorizations, service delivery, billing, collections, and oversight in one operating system built for home care.
One operational record
Structured workflows
Traceable history
Illustrative workspace
Agency operations
One connected record · Today
Scheduled
46
Visits today
Completed
31
Delivered
Attention
03
2 late · 1 exception
Open AR
$9.8k
Current view
The operational record
What was planned becomes what was delivered.
assignment
Planned
Care plan
event_available
Delivered
Work record
verified
Verified
Ready to bill
receipt_long
Revenue
Invoice / AR
Authorization
120.0
hours authorized
37.5
remaining
Revenue pulse
$84.6k
Invoiced
$71.4k
Collected
One connected lifecycle
GrowIntakeCareAuthorizeScheduleDeliverVerifyBillCollect
The agency lifecycle
The work moves forward. The context comes with it.
GentlePathCloud carries the operational story from the first referral to collected revenue, so each team can act on the same current record instead of rebuilding the story at every handoff.
inbox
02 · Start
Intake
Move qualified prospects into admission.
favorite
03 · Shape
Care
Build a governed plan for the service period.
tune
04 · Fund
Authorize
See approved services and remaining units.
calendar_month
05 · Assign
Schedule
Match ready caregivers to planned work.
event_available
06 · Work
Deliver
Capture attendance and actual service.
verified
07 · Release
Verify
Review completed work before billing.
receipt_long
08 · Bill
Invoice
Turn verified work into charges.
payments
09 · Close
Collect
Track payment status and accounts receivable.
What was planned
A referral becomes an admitted client, service period, care plan, authorization, and scheduled visit.
What was delivered
Attendance, actual times, work records, work events, and care documentation show what happened.
What can be billed
Verified work can move into billable work, invoices, payments, and a clearer AR picture.
One operating system
Six connected views of the business.
The platform is organized around the actual work of a home-care agency, not a stack of disconnected modules.
01 · Growth
Growth & intake
Carry referral context from partners and prospects into a structured intake and admission workflow.
Referrals · Prospects · Intake · Admission
02 · Client record
Clients & care
Keep one client history with service-period context, care profiles, governed plans, documents, and contacts.
Service periods · Goals · Versions · Signatures
03 · Workforce
Caregiver operations
Move applicants through hiring, onboarding, documents, readiness, scheduling, work, and documentation.
Applicants · Readiness · Documents · Availability
04 · Daily work
Service delivery
Connect scheduled shifts to actual attendance, work records, care documentation, and exceptions.
Shifts · Clock-in/out · Corrections · Alerts
05 · Revenue
Payers & revenue
Know what was authorized, delivered, verified, invoiced, paid, and still outstanding.
Authorizations · Billing · Payments · AR
06 · Accountability
Compliance & oversight
Make incidents, alerts, permissions, ownership, and operational history visible to the right roles.
Incidents · Audit history · RBAC · Follow-up
From completed care to collected revenue
Bill the work you can stand behind.
GentlePathCloud keeps the revenue trail connected to the work: verified service becomes billable work, invoices, payment activity, and a current accounts-receivable view.
See authorization usage before it becomes a billing problem
Keep invoice lines tied to completed service
Track payments, allocations, refunds, reversals, and AR
Revenue center
Illustrative agency view · No customer data
Invoiced
$84,620
This month
Collected
$71,400
Settled
Outstanding
$9,870
Open AR
Pending ACH
$3,350
In progress
event_available
Completed work
verified
Verified work
receipt_long
Invoice → payment → AR
Workforce readiness
Illustrative agency view
Active caregivers
42
Expiring documents
04
Onboarding incomplete
02
Applicant to ready
View pipelineperson_search
Applicant
badge
Hire
fact_check
Onboard
task_alt
Ready
Caregiver A · all requirements verifiedReady
Caregiver B · document reviewAction
The caregiver lifecycle
Know who is ready before you assign the work.
Workforce operations are more than a schedule. Track an applicant’s path through hire, onboarding, required documents, readiness, availability, work, and documentation in the same operating rhythm.
Readiness with context
See what is complete, what is expiring, and what still needs attention.
Coverage that reflects reality
Move from a ready caregiver to scheduled work without losing the client context.
Operational awareness
Make exceptions visible while they are still actionable.
A serious agency platform should show more than completed work. Bring late clock-ins, documentation exceptions, authorization risk, expiring documents, incidents, and unpaid invoices into the same daily view.
Clear ownership
Route follow-up to the role that can resolve it.
Traceable history
Preserve the operational record of changes and decisions.
Attention queue
Illustrative operational view
scheduleLate clock-ins2 shifts need reviewOpen
descriptionDocumentation exceptions1 service record incompleteReview
reportOpen incidents3 open · 1 under reviewOwner set
historyActivity historyChanges attributed to role and actorTracked
Designed from real agency operations
Built inside home care, not just adjacent to it.
GentlePathCloud is shaped around the handoffs that make an agency run: referrals, admission, care planning, caregiver readiness, scheduling, service documentation, authorizations, billing, payments, incidents, and follow-through.
Home care workflows
Connected context
Revenue visibility
Operational clarity
See the operating system
Bring the full agency picture into one conversation.
Tell us which handoff is hardest today. We’ll show you how the platform connects it to the rest of the work.
Walk through your current operating lifecycle
See the views that matter to each role
Trace completed care into revenue